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RETURNS:
Yes, we admit returns of all items, including those that are discounted, as long as the return is announced within less than 15 days and the item is in perfect condition. You can easily process and manage returns and exchanges from our returns portal. We will make a full refund subtracting 5€ of shipping. If you want to do it on your own or directly return it at one of our stores, also notify us by Whatsapp 681948742 and the refund will be full.
EXCHANGES DUE TO SIZE ERROR/INDECISION:
Yes, we accept exchanges, either for size or just another product! The world of shoes is very complicated... You can easily process and manage returns and exchanges from our returns portal. Yes, exchanges are free, we do not charge shipping :)
EXCHANGES FOR A DAMAGED PRODUCT:
You can easily process and manage changes and returns from our returns portal.
Contact us by our customer service Whatsapp 681948742 or our email (info@tretze-shoes.com) with the reference of your order, explaining us your case and above all send us several photos from various angles and of the whole product.