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1. IDENTIFICATION OF THE HOLDER IN ACCORDANCE WITH LAW 34/2002

Tretze-shoes.com is a domain owned by JAIME ARAGALL SABIRON domiciled in Barcelona, Carrer Graus, nº 10-12, ÁTICO 1, ESC.B 08017 C.I.F. nº 46126421J.

Our contact details are:

JAIME ARAGALL SABIRON is the owner and administrator of the official on-line sales website "tretze-shoes.com" which offers the sale of products to users or non-dealer customers. This site is accessible via the following address: "tretze-shoes.com". These general conditions of purchase regulate without restriction the sales of products made from the site TRETZE-SHOES.COM.

2. SCOPE OF APPLICATION. ACCEPTANCE OF THE GENERAL CONDITIONS OF PURCHASE

These General Terms and Conditions establish the conditions for the placing of orders, payment and delivery of the products ordered, as well as the management of potential responses regarding the same. The placing of a purchase order by the CLIENT on the TRETZE-SHOES.COM website implies knowledge and full acceptance of these general conditions of purchase and our PRIVACY POLICY.

3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The personal information or data you provide will be processed in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all the information or data you provide us with are true and correspond to reality. In addition, the information provided by the customer may be used by all the commercial brands of the Group of companies to which JAIME ARAGALL SABIRON belongs.

4. USE OF OUR WEBSITE

The pages of this website are freely accessible to the public, free of charge. The user must use the website in accordance with the law, good customs, morality and public order. Therefore, the owner of this website cannot assume any liability whatsoever arising from the misuse, improper, incorrect or illicit use of the website and/or its content. Nor will it assume any responsibility for connection problems or viruses that may arise as a result of the intrinsic risks of connection and Internet browsing. The user accesses this website voluntarily. Accessing and browsing this website implies acceptance and knowledge of the legal warnings, conditions and terms of use contained therein. Access does not imply any type of commercial relationship between JAIME ARAGALL SABIRON and the user.

JAUME ARAGALL SABIRON reserves the right to modify the conditions of access and the content of the website whenever it sees fit and without prior notice. By making use of this website and placing orders through it you undertake to:

  • Use it only for legally valid enquiries or orders.
  • Not to place any false or fraudulent orders. If we reasonably believe that such an order has been placed we will be entitled to cancel it and inform the relevant authorities.
  • To provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you if necessary.

If you do not provide us with all the information we require, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into a contract.

5. CONTRACT (order placement)

The information contained in these Terms and Conditions and the details contained on this website do not constitute an offer to sell, but an invitation to contract.

No contract will exist between us in relation to any product until your order has been expressly accepted by us. If your purchase request is not accepted and your account has already been debited, you will be refunded in full. To place an order, you must follow the online purchase procedure and click on the acceptance of the GENERAL CONDITIONS OF PURCHASE. After this, you will receive an email acknowledging receipt of your order "Order Confirmation". Please note that this does not mean that your order has been accepted, as your order constitutes an offer by you to us to purchase one or more products. All orders are subject to acceptance by us, of which you will be informed via an email from us confirming that the product is being shipped: the "Shipping Confirmation". The contract for the purchase of a product between you and us will only be formalised when we send you the Shipping Confirmation.

Obviously, the price and other conditions of the items you have ordered from us will not be changed during the period of time between your offer and the acceptance of the same issued through the shipping confirmation unless by law or decision of government agencies we must make changes retroactively in such policies, Conditions or Privacy Statement, in which case, any changes will also affect the orders you had previously made.

Only those products listed on the Dispatch Confirmation will be the subject of the Contract. We shall not be obliged to supply you with any products that may have been ordered until we confirm the dispatch of the product to you in a Dispatch Confirmation. Please note that the Dispatch Confirmation will be sent to you within 48 hours of placing your order if you have chosen home delivery or collection from a Post Office or Punto Pack shop, or within 7 working days of placing your order if you have chosen to collect the product from one of our shops.

You can follow the progress of your order on the TRETZE-SHOES.COM website by calling Customer Services on +34 657590409 between 10am and 6pm from Monday to Friday.

6. AVAILABILITY OF PRODUCTS

The complete management of your order is subject to the availability of the products ordered so that if at the time of preparing your order in our warehouse we do not have the product you want because there is no stock of it or because we consider that the product is not in condition for sale, we will inform you of this and we will refund the amount you have paid for it within a maximum period of seven days from when we inform you that the product cannot be delivered.

In any case we will inform you of any changes that may occur in your order due to the unavailability of items. The articles offered through this website are available for FREE delivery only in the Peninsula (mainland Spain, mainland Portugal, Andorra).

Deliveries are made to the Balearic Islands, the Canary Islands, Ceuta, Melilla or abroad according to the current transport rates.

7. DELIVERY

Without prejudice to the provisions of the section "Availability of products" and unless extraordinary circumstances occur, if delivery is made to your home, the delivery time is 2 to 5 working days from receipt of the "Shipping Confirmation". In the event that the option chosen for the delivery of your order is delivery to one of our physical shops, the delivery time will be extended to a maximum of nine working days.

Please note that the Shipping Confirmation will be sent to you within 48 hours of placing the order if you have chosen home delivery as the delivery method, or within 7 working days of placing the order if you have chosen to pick up the product at one of our shops. If for reasons beyond the control of TRETZE SHOES we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid within a maximum period of 30 days from the cancellation of the order and in the same payment method used to pay for the order online unless you choose a different method of payment.

We do not deliver on Saturdays or Sundays.

For the purposes of these Conditions, "delivery" or "delivery" shall be deemed to have taken place or the order to have been delivered at the time of signing for receipt of the order at the agreed delivery address.

8. FAILURE TO DELIVER

When the shipment is refused at destination or, for any other reason beyond the control of MRW or the companies that actually carry out the transport, the delivery of the shipment cannot be made, MRW, as soon as possible, will communicate to the SENDER the circumstances that prevent the delivery.

In this case, the SENDER must respond in writing to the SENDER, within a maximum period of fifteen days from receipt of such communication, if he/she wants to recover the shipment or if he/she prefers it to be sent to another place of destination.

Once the aforementioned period has elapsed without THE SENDER having exercised its right, the shipment shall be treated in accordance with the provisions of the applicable legal regulations depending on the nature and type of shipment. In any case, the SENDER shall be liable, in addition to the payment of the corresponding additional fee, for the payment of the expenses and costs incurred.

9. RATES AND TERMS OF PAYMENT

The price of the products will be the price stipulated at any given time on our website.

Obviously, the price and other conditions of the items you have ordered from us will not be modified during the period of time between your offer and the acceptance of the same issued through the shipping confirmation unless by law or decision of government agencies we must make changes retroactively in such policies, Conditions or Privacy Statement, in which case, any changes will also affect the orders you had previously made.

The prices shown on the Website are indicated in Euros and include any discounts and VAT applicable on the date of the order, but do not include delivery costs, which are indicated separately on the Website. In addition, if you choose the option of delivery in one of our physical shops, you will not be charged shipping costs in any case, regardless of the amount of the purchase.

There will also be special promotions on certain products and at certain times of the year, in which shipping costs will not be charged.

In the event that shipping costs are generated, they will be charged to the Customer and will be reflected in the invoice separately from the sale price of the products. You will be informed, before the final registration of your order, of the shipping costs related to that order, and payment will be requested for the total amount of the purchase.

Payment can only be made by VISA, Visa Electron, Maestro Mastercard and 4B bank card.

As a security measure, your data will be encrypted before the transfer of information from your computer to the secure payment system, using the Banco Santander POS.

TRETZE SHOES does not receive or store your debit or credit card details. You will know that the page is secure by the padlock displayed at the bottom of the browser (or if the address of the web page begins with https). This method is the recognised standard for secure transactions. By clicking on "Authorise Payment" you are confirming that the bank card is yours.

Upon confirmation of your order, TRETZE-SHOES.COM will send you a confirmation message informing you that your order has been duly registered. The transfer of the risk of loss and deterioration of the products will take place after delivery and receipt of the Products by the Customer.

10. RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within a maximum period of 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify JAIME ARAGALL SABIRON, Carrer Graus, nº 10-12, ÁTICO 1, ESC.B 08017 Barcelona, of your decision to withdraw from the contract by means of an unequivocal statement to that effect (for example, a letter sent by post).

You can also inform us of your right to withdraw from this contract by fax 657590409 or by e-mail info@tretze-shoes.com.

You may use the model withdrawal form below, although its use is not compulsory. In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.

Model withdrawal form

– For the attention of:

JAIME ARAGALL SABIRON

CARRER GRAUS, 10-12, ÁTICO 1, ESC.-B 08017 - BARCELONA

Phone: 657590409

info@tretze-shoes.com

I hereby inform you that I withdraw from my contract of sale of the following good/performance and with the reference number (*):

  • Order placed on (*) /received on (*)
  • Name(s) of consumer(s) and user(s)
  • Address of the consumer and user or consumers and users
  • Signature of the consumer and user(s) and user(s)
  • Date and place (*)

Delete as appropriate.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received by you, with the exception of the shipping costs of your order (you will be charged € 5 per item, shipping costs and collection of the order unless the shipping method has been "shop pickup").

The deadline for us to make this refund will be a maximum of 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to carry out such refund using the same means of payment used by you for the initial purchase, unless you have expressly provided otherwise; in any case, you will not incur any costs as a result of the refund except for the transport costs mentioned above.

We may withhold reimbursement until we have received the goods back or until you have provided proof of return of the goods, whichever condition is met first.

You must either return the goods to us at info@tretze-shoes.com or deliver the goods directly to us at:

TRETZE SHOES BONANOVA

Paseo Bonanova, 116

08017 - Barcelona

You may also exercise your right of withdrawal by contacting any of our physical shops (Tretze Shoes), in which case the exercise of the right of withdrawal will not incur any costs for you.

You will only be liable for any diminished value of the goods, from the time you receive them until you inform us of the withdrawal, resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal shall not apply to contracts relating to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

11. RETURNS AND EXCHANGES

We accept returns within 14 days after the order has been shipped.

For December purchases, the return period will be increased until after Christmas Day.

In order to process the return, please send an email stating the reason for the return and we will reply to you with instructions.

In order to be able to return an item, it must be unused and in the same condition in which it was received.

It must also be in the original packaging.

Once we have received the product we will make the payment.

The return transport is at the customer's expense.

For any questions you can contact us on tel. or Whatsapp. +34 657590410

12. PRODUCT LIABILITY AND WARRANTIES

The legal guarantee of all our products is that defined by law, and its terms will always be respected by TRETZE SHOES.

The aforementioned guarantee is regulated by the Revised Text of the General Law for the Defence of Consumers and Users, which establishes that the minimum guarantee period for any new item is 2 years, although, after the first six months, it is the customer who must prove that the problem with the item is a defect of origin and not wear and tear caused by the normal and correct use of the product.

However, in the event that the item under warranty does not meet the optimum conditions for use, TRETZE SHOES will assume the corresponding responsibility towards the customer so that we will proceed to refund the amounts paid for that product as well as to reimburse the expenses that the customer has had to pay to acquire the product.

Therefore, if the article has a defect or defect or there has been an error in the shipment, the customer can return it in any of our shops or send it to our warehouse.

Once the defect has been checked, we will refund the full value of the amount paid, including shipping and return costs and, where appropriate, the amount paid for the gift wrapping.

We will only refund the return postage and packaging costs if:

  1. The item is defective.
  2. There has been a shipping error.
  3. The item does not correspond to the photo on the website.
  4. The order has arrived outside the deadlines set out in our General Conditions of Purchase.
  5. The package has been damaged during transport.

13. OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS

TRETZE SHOES reserves the right to revise and amend these Terms and Conditions at any time. However, the price and other terms and conditions of the items you have ordered from us will not be changed during the period of time between your offer and the acceptance of your offer issued through the shipping confirmation unless we are required by law or governmental agency decision to make retroactive changes to such policies, Terms or Privacy Statement, in which case any such changes will also affect orders you have previously placed.

14. APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law. The resolution of any type of controversy, dispute or discrepancy that may arise between the user and JAIME ARAGALL SABIRON through the use of this website shall be submitted to the Courts and Tribunals that are competent in accordance with current legislation.

15. COMMENTS AND SUGGESTIONS

We welcome your comments and suggestions. Please send us such comments and suggestions via our contact form or by sending an e-mail to info@tretze-shoes.com or by calling our Customer Service Department on +34 657590409 from Monday to Saturday from 10:30 to 14:00 and from 16:30 to 20:30.

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